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FREQUENTLY ASKED QUESTIONS

Most popular questions

Once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date.

Changing or cancelling your order depends on the status of your order. Unfortunately if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you’ve provided. However, if the order has not been dispatched and is just sitting at approved, please contact our customer service team and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can - if your order cannot be changed we will notify you.

We deliver to all Pakistan.

Do you deliver to PO Box addresses?

Unfortunately, we do not ship to PO Box addresses.

Students can benefit from 15% Student Discount - and it couldn't be easier.
For instant access to this discount simply register and verify your student status with UNiDAYS®.
Your student discount will not be added to delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code may be redeemed against any one order.

Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

 

We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

Some products may temporarily be out of stock and only available in our stores. Please contact our Customer Care team on cCS@quizclothing.com.pk, and we will attempt to locate your item for you. You won't always have to miss out on the items you really want.

We aim to provide you with as much information on the website as we can. However if you require more information on a product, please feel free to email our Customer Care team on CS@quizclothing.com.pk, and we will do our best to assist you.

QUIZ has over 300 stores, concessions and franchise stores throughout the United Kingdom, Northern Ireland, Eire, Europe and the Middle East. To find your nearest branch please see the Store Finder.

We are based in Lahore, Pakistan as the franchise partners of Quiz Glasgow, Scotland. For contact details please see Contact Us.

What should I do if I’ve forgotten my password?
Please follow the ‘Forgotten my Password’ link when logging into your account, you will be emailed a link to reset your password. If this does not work please contact our Customer Care team and we will do our best to help!
How do I change my contact details?
Please log into your account, then under the ‘My Account’ tab at the top of the page, you can change your details under ‘Edit Account’.
How do I unsubscribe from your newsletters?
Please select ‘Unsubscribe’ at the bottom of our newsletters.

Payment

Security is Paramount at QUIZ. The QUIZ website is secured by Verisign, the world’s leading Security Certificate provider, in addition to our own encryption software – this means that your information is protected at all times by 128 bit encryption. All payment partners are also secured with 128 bit encryption to further ensure that shopping at QUIZ online is just as safe as shopping in one of our high street stores.

QuizPk’s Cash on Delivery option allows you to pay the order value in Cash at the time of delivery for all orders. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment option page. Cash on Delivery option is available almost all over Pakistan.

Orders

Once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date.

Changing or cancelling your order depends on the status of your order. Unfortunately if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you’ve provided. However, if the order has not been dispatched and is just sitting at approved, please contact our Customer Care team and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can - if your order cannot be changed we will notify you.

Once your order has been dispatched you will receive an email. If you don't receive your order in the designated delivery period, please email our Customer Care team on CS@quizclothing.com.pk, stating your name and order number. We will investigate any issues for you and get back to you with relevant information regarding your order.

Firstly, please check your invoice to ensure the item(s) are not arriving separately. If your invoice does state that the item should be included in that specific order, please email CS@quizclothing.com.pk.
Alternatively, please contact our Customer Care team on CS@quizclothing.com.pk, stating your order number, name, product code/description, size and quantity of the item(s) that are missing.
We will attempt to send out the missing item as soon as possible. If we are unable to do so, we will contact you to give you the option to either exchange or refund the value of the missing item.

We do apologise for any mistakes with your order. Please email our Customer Care team on CS@quizclothing.com.pk, we will then attempt to resolve the issue as best we can.

Discount codes can't be used in conjunction with any other offer or promotion or in addition to any discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

Students can benefit from 10% Student Discount - and it couldn't be easier. For instant access to this discount simply register and verify your student status with Student ID Card. Your student discount will not be added to delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code may be redeemed against any one order.

At the checkout you can enter your discount code into the ‘Promotion Code’ and then click ‘Apply Code’. Your discount will not be applied to delivery charges or sale items and cannot be in conjunction with any other offer.

Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the ‘Promotional Code’ box just before checkout.

Expiry date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

From time to time we will run offers such as ‘Buy 1 Get 1 Free’ (BOGOF). Any relevant products will be clearly marked as part of the offer. When placing an order for offer items, simply add as many of the item(s) as you need to your bag as normal. Each second item purchased of an equal or lesser value will be free. Once you are happy with your order, proceed to your bag, where your order amount will be automatically adjusted as part of the checkout process.

Please note that any items you wish to receive as part of a BOGOF offer must be purchased simultaneously. We cannot alter offers that have already been processed and/or dispatched to include additional offer items.

Delivery

SHIPPING TYPE SHIPPED IN COST
Pakistan Collect In Store 2-5 working days FREE
Pakistan Standard 2-5 working days FREE

A more detailed description of each service is available below.

Standard Delivery

Selecting the Standard service ensures that you will receive the goods within 2-5 working days. The standard service is free and a signature may be required on receipt.

Working Days

The term “working days” applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Next Day service orders placed on Saturday, Sunday and Bank Holidays will be dispatched on the next available working day. Please note that, in the event of industrial strike action by our delivering partners, we cannot guarantee delivery in the stated time frame. Please contact us for further information if required.

Collect In Store

You can now have your order delivered to your local QUIZ store for FREE, in Karachi Lahore and Islamabad. Collect in Store orders will ensure they arrive at the chosen store within 2-5 working days of your order date. You will be notified by email when your order is available for collection. Please note: you will have 14 days from when your order has arrived to collect. After this time, your order will be returned.

Please take your order confirmation email or collection email along to the store when collecting your order.

We deliver to all over Pakistan where our delivery partners have their service.

Yes, once your order has been dispatched, you will receive an email which will contain tracking information.

You can have your order delivered to another address, such as a business address or a family/friends’ address. You can enter your preferred shipping address at the checkout stage by selecting the ‘Delivery address is different from billing address’ option.

We understand that you might not be at home when your parcel is delivered; therefore it can be left in a ‘safe place’ or left with a neighbour at your request.

Please be aware that any instructions left are only requests and not guaranteed. If this is not possible or you are not available, a calling card from our courier will be left which will include details of how to re-arrange delivery.

We ask that you patiently till after the estimated expected delivery day, in case of any delivery delays. If you have still not received your order after this time, please contact our Customer Care team CS@quizclothing.com.pk, quoting your name and order number and we can look into this for you.

Returns & Refunds

First, find the nearest store to you by viewing the Store Finder. Once you have located your nearest store, take the item to the store along with your Web Receipt. A Web Receipt is your proof of purchase, therefore you must ensure you bring this with you; we cannot accept any returns in store without this receipt.
PLEASE NOTE: We do not offer in store refunds on items purchased online unless the item(s) are faulty. However, you can exchange the item or receive a credit note. If the item(s) are not faulty and you wish to receive a refund you must post it back to us.

We’re sorry to hear that you’ve received an incorrect or faulty item!

Please contact our Customer Care team CS@quizclothing.com.pk,stating your order number and items that are incorrect/faulty and we will look into this for you.

Refunds policy

You have 10 days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it. Item must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
Your item must be in the original packaging. (a carefully opened package will not be considered damaged). Your item needs to have the receipt or proof of purchase. Nothing in this Clause affects our policy for return and exchanges and faulty or wrong goods.

1. To Our Stores

1.1 Please note that we do not offer refunds at UK stores unless the items are faulty or damaged. If you wish to receive a refund on your order you must post it back to us at the address above. Please note that we are unable to offer any refund in our Concession or Franchise stores, which are clearly marked on the Store Finder. All of our stores outwith the UK and Ireland are franchised.

1.2 If your item(s) are not faulty or damaged we are still able to offer you an exchange or credit note at any of our UK stores. You must bring your web receipt as proof of purchase. To find your nearest store please see the Store Finder. Please note that we are unable to offer any exchanges in our Concession or Franchise stores, which are clearly marked on the Store Finder. All of our stores outwith the UK and Ireland are franchised.

2. Faulty or wrong item

2.1 If you receive a faulty or damaged item and you want to return by post you must email us at customercare@quizclothing.co.uk, stating the order number and the reasons for wanting to return the item. We will also require you to advise us on whether you would like a refund or an exchange. On receipt of the email we will analyse the case and if appropriate ask you to return the item to us.

2.2 If you receive an incorrect item you must email us at customercare@quizclothing.co.uk, stating the order number and the reasons for wanting to return the item. We will also require you to advise us on whether you would like a refund or an exchange. On receipt of the email we will advise you on the next step.

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